To ogłoszenie wygasło w dniu 2021-01-24 15:47.
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Technical Support Analyst

BlackSwan Technologies

5 000 - 7 000 zł netto

Baza danych
Dev/Ops
Inne

Opis oferty

BlackSwan Technologies is looking for an enthusiastic, professional, and driven Technical Support Analyst to join our growing team in Poland. Our success is directly related to offering top-tier customer support, and Support Engineer embodies our commitment to excellence. You will have a great opportunity to contribute to building and maintaining our SaaS platform. You will be working alongside our global teams: R&D, Product, Quality, Customer Success and Delivery.

What we are looking for:
  • Previous software support/analysis experience desirable
  • Good Web Application and Database troubleshooting skills
  • Ability to quickly identify and propose workarounds/solutions to issues
  • Taking end to end responsibility and ownership for given tasks
  • Willing to work under pressure with mission critical applications
  • Outstanding skills in communicating with business users (non-technical)
  • Self-sufficiency in troubleshooting and ability to work as part of a team
  • Focus on client satisfaction and problem resolution
  • Effective prioritisation skills and time management
  • Willingness to work outside of standard hours on rotational basis
  • Fluent business English (C1 level)
  • Good knowledge of German advantageous

Technical skills:
  • Knowledge of relational databases and SQL
  • Knowledge AWS/GCP/Azure administration
  • Experience with application monitoring
  • Experience working with JSON, CSS, HTML

We offer:
  • A high-impact role in an incredibly fast-paced growth environment
  • Possibility to work with all the modern technologies, AI, machine learning
  • Opportunity to work with leading global firms in multinational teams
  • A competitive remuneration package and benefits (incl. family private health care scheme)
  • Stable work based on employment contract
  • Remote first work environment

Metodologia pracy

  • System kontroli wersji
  • System zarządzania projektem ― JIRA
  • Metodologia Agile
  • Komunikator firmowy
  • Code review
  • Continuous Integration
  • Testy jednostkowe
  • Testy integracyjne
  • Testerzy w zespole
  • System zarządzania wiedzą ― Confluence
  • Statyczna analiza kodu
  • Swoboda w wyborze oprogramowania

Oferujemy

  • Prywatna opieka zdrowotna
  • Karta multisport (lub podobna)
  • Elastyczne godziny pracy

O BlackSwan Technologies

BlackSwanTechnologies.ai is a uniquely positioned data science and Intelligence insights product company. We enable the creation of enterprise level AI empowered Business Applications to data intensive organisations, that impact both top line and bottom line.
We are building a knowledge-based, Digital Transformation platform (ELEMENT), and the world first Cloud AI Operating System (CAIOS), which, without much fuss, are already serving some of the world’s leading financial brands. Our advantage is an unbelievable blend of human assets, data science, software engineering, and cloud capabilities that rattles the foundations of a starved industry. To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth is considered a key part of your success, and of ours. We offer a flexible work environment.
 

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