Technical Support Engineer - Remote

Technical Support Engineer - Remote

Overview:

Technical Support Engineer will ensure successful operation of development, test and production systems of client. The system is a security and data management platform. The engineer will work with a senior tech. support manager under a shift-based system and follow a plan of tasks that are assigned during the shift.
Must have the ability to effectively communicate as well as manage and define risk strategies to ensure projects are delivered on time and within scope.

Role:

The individual should have experience and a high-level knowledge of Enterprise IT infrastructure and services such as compute (O / S, Applications, infrastructure, networking, storage (SAN, NAS, backup, archiving). The individual should be very comfortable with a Linux based, Oracle DB enterprise system. Candidate for this position will have demonstrated experience in operating large IT Infrastructure scale projects successfully. This position requires excellent IT technical knowledge of Linux, Oracle, PL / SQL, bash scripting, perl scripting.

Responsibilities:

Monitor and solve trouble shooting issues in Production, Test and Development Unix and Oracle systems.
Delivery and support within a corporate environment
Help solve problems for developers and users on the system by using scripts.
Develop PL / SQL script to do conversions.
Develop bash / perl scripts to make changes to unix / oracle systems.
Monitor performance of applications.
Identify and escalate project interdependencies

Skills:

Undergraduate Technical Degree
A minimum of 3 to 5 years of hands-on experience establishing and executing IT Infrastructure projects is required
Capability to initiate, plan, execute, monitor, control and close on multiple cross-organizational technical project concurrently
Experience of working in an IT Operations service delivery environment for a Corporate or Service Provider organization, and / or, the delivery of a similar role as a senior / principle technical support engineer.
Strong collaboration skills

Remuneration: $ 20 - $ 30 USD p / h DOE
Hours: 40 hours per week
Shifts: 24/7 (3 different shifts)
Contract: B2B contract, Full-time, Permanent

SRI Infotech is more than just an outsourcing company. We partner with you and your stakeholders to provide the most skilled human capital in information technology and services.

We pride ourselves on pairing the right projects with the right people. No matter the skill set required, we have the resource that will fit your unique company and project and timeframe.

Our globally sourced engineers are highly skilled and valued partners in our success. They possess not only substantial industry work experience, but frequently hold PhDs and Masters degrees in programming and engineering. As a result of their academic and practical knowledge, they understand your project needs in both technical and business terms.

With our stable staffing model, the team members you start a project with are the ones who see it through to implementation. Greater efficiencies in project continuity and knowledge sharing help prevent delays caused by miscommunications, misunderstandings or missed project scope.