💰 45 - 70 PLN/h B2B (the salary depends on the work experience)
📍 Kraków
💼 Mid/Senior
You will
- Work as a first-line operations engineer
- Work shifts, including nights, weekends, and holidays
- Handle incoming alarms, and follow playbooks to resolve issues or escalate to 2nd line/ partners/ business units (PagerDuty)
- Handle incoming requests from our business partners and business units it our ticketing system(s): Salesforce/Zendesk, Confluence/Jira Incident management including:
- Coordination of major incidents with different teams and stakeholders
- Regular incident reviews with product owners
- Facilitating postmortems
- Escalations
- Setting up war rooms
- Be working closely with product and technical teams on support process optimization.
- Be the service expert for one or more technical domains
- Create and improve playbooks
- Fluent in English (B2/C1) written and spoken, and great communications skills
- Has a high-level understanding of one of the following domains SMS messaging, IP networks, Mobile signaling, and SaaS services.
- Has computer Science or Telco degree (BSc /MCs)
- Curious and willing to learn new technologies and tools
- The budget is up to 70 PLN/h on B2B
- Possibility to attend internal and external training
- Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
- Referral bonus (2000 PLN total value)
- Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
- High standard facilities, kitchen or easy access to food courts or restaurants; comfortable location, easy access by public transport, parking for bicycles
APLIKUJ