Search for qualified KB articles and provide related solutions
Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
Ensure all requests are tracked and maintained accurately in a聽case management system
Balance hands-on guidance with self-serve resources
Adhere to聽metrics-driven performance
Must have
Experience in a聽customer service role
Exceptional verbal/written communication and time management skills
Self-motivated and focused with a聽passion for technology and customer satisfaction
Be able to聽quickly learn and understand new ideas and concepts
English fluency required
Nice to have
Contact center experience
Degree, diploma, or certificates in a聽related discipline
Prior surveillance industry experience
French, Spanish, Portuguese, or Italian fluency
Our offer
The budget for this position is聽up to聽40 PLN/h net on B2B聽or聽up to聽5 000 PLN聽gross standard work agreement
Possibility to聽develop skills and gain new qualifications with the latest technologies
Possibility to聽attend internal and external training
Relocation package聽(4500 PLN total value)
Referral bonus聽(2000 PLN total value)
Benefits: Extended medical care (over 80 medical facilities in Krak贸w) for you and your family; Multisport Benefit card
Remote work option
High standard facilities, kitchen or easy access to聽food-courts or restaurants; comfortable, location, easy access by聽public transport, parking for bicycles
Ta rekrutacja prowadzona jest w serwisie zewn臋trznym. Po klikni臋ciu powy偶szego przycisku zostanie wczytana strona rekrutera na kt贸rej mo偶na kontynuowa膰 proces rekrutacji.