🔍 Praca: Technical Support Specialist (2/79)

You will

Provide excellent customer service over the phone
Search for qualified KB articles and provide related solutions
Maintain an understanding of Avigilon software and products, including cameras, servers, and networks.
Ensure all requests are tracked and maintained accurately in a case management system
Balance hands-on guidance with self-serve resources
Adhere to metrics-driven performance

Must have

Experience in a customer service role
Exceptional verbal/written communication and time management skills
Self-motivated and focused with a passion for technology and customer satisfaction
Be able to quickly learn and understand new ideas and concepts
English fluency required

Nice to have

Our offer

The budget for this position is up to 40 PLN/h net on B2B or up to 5 000 PLN gross standard work agreement
Possibility to develop skills and gain new qualifications with the latest technologies
Possibility to attend internal and external training
Relocation package (4500 PLN total value)
Referral bonus (2000 PLN total value)
Benefits: Extended medical care (over 80 medical facilities in Kraków) for you and your family; Multisport Benefit card
Remote work option
High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable, location, easy access by public transport, parking for bicycles

Technical Support Specialist (2/79)