ABOUT THE PROJECT
For our Client, a global leader in the online comparison market, whose goal is to simplify decision-making and connect customers with valuable brands, we are looking for a highly motivated Technical Support Engineer to join the growing Technical Support team and be a part of the R&D department.
Tech Stack: AWS, microservices on Docker, Kubernetes and BigData.
Team: 2 people
B2B contract,
salary: up to 80 PLN/h
Remuneration for on-call:
week: 100 PLN/night
weekend: 200 PLN/day
RESPONSIBILITIES:
- E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
- On-call rotation: 2 day a week (7PM-9AM) and 1 week/every 3 weeks (during the weekend).
- Managing production Incidents on our websites and internal infrastructure - Identify issues severity and impact from a Technical and business aspects, Own issue till resolution and report progress to relevant stakeholders.
- Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status.
- Reporting - provide company stakeholders with periodic performance insights reports.
- On-Call readiness during offline-hours supporting priority production Incidents.
REQUIREMENTS:
- 2+ years’ experience in Tier 2-3 technical support roles.
- Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
- Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
- Knowledge in web: HTML, CSS,JS etc.
- Basic knowledge of troubleshooting performance issues in distributed microservices environment.
- English fluency – A MUST.
- Passion for support and helping others.
- Proven record of working in a highly pressured multi-tasking environment and working independently.
NICE TO HAVE:
- Familiarity with Google Adwords/Analytics.
- Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch).
- Experience with ETL and BI tools such as Tableau.
WHAT WE OFFER:
- Location: 100% remote.
- Development budget 2000,- pln net/year.
- Financing of Oracle and Microsoft certifications.
- Experienced team with great know-how.
- Medical care, sports card and life insurance.
- Internal technical training (and more).Flat structure, good atmosphere.
- Innovative integration trip programs.
