TELECOMMUNICATION OPERATIONS ANALYST

IMMOQEE

Poziom
Regular
Senior
Umowa
B2B
Wielko艣膰 firmy
1+
Pozosta艂o
24 dni
Stack technologiczny
Pracodawca nie ma 偶adnych wymaga艅 technologicznych
Miasta
Zdalnie, Bia艂ystok, Bielsko Bia艂a, Bydgoszcz, Bytom, Cz臋stochowa, D膮browa G贸rnicza, Gliwice, Gorz贸w Wlkp, Katowice, Kielce, Krak贸w, Lublin, 艁贸d藕, Olsztyn, Opole, Pozna艅, Radom, Ruda 艢l膮ska, Rybnik, Rzesz贸w, Sosnowiec, Szczecin, Toru艅, Tr贸jmiasto, Tychy, Warszawa, Wroc艂aw, Zabrze, Zielona G贸ra
Opis

Immoqee Sp. z o.o., based in Warsaw, has been in business since 2014. Our goal is to support the sales and customer service processes of our contractors, with whom we build lasting and long-term relationships. We provide comprehensive support services for HR, recruitment and training processes in this area. We are looking for candidates for a project implemented for our partner: SAMSUNG SDS - one of the most admired and innovative brands in the world. SAMSUNG SDS inspires and empowers a digital revolution with their cutting edge technologies and always strives for excellence.


KEY ACCOUNTABILITIES:

  • Be the point of contact for European subsidiaries, their BPO鈥檚 and contact centres
  • Monitor network performance and utilisation via system portals
  • Monitor Telephony services via system portals
  • Monitor IVR services, conduct changes within scope, as required
  • Verify 3rd party vendor monthly invoicing
  • Issue customer based monthly invoicing
  • Support SR (service request) ticket system
  • Support Telecommunications Manager as required
  • Support project management and change management activities from preparing SoW鈥檚 through to coordination of changes and roll out, as required
  • Identify risks and recommend plan for contingencies
  • Incident management, track and resolves risks, issues, escalations and action items throughout operational management
  • 聽Manage issues related to business professionally and promptly.
  • Work with product management in IT Innovation Business Team and SDS HQ to define product and service offerings that meet customers鈥 needs

SKILLS, ATTRIBUTES, EXPERIENCE:

Essential

  • Ability to organize operational work effectively, juggle competing demands/changes
  • Detail-oriented with strong organizational and communication skills
  • Proactive, independent, responsible attitude
  • Strong relationship building skills
  • Excellent written and verbal communication skills
  • Understanding of Amazon Connect administration and configuration
  • Understanding Cloud telephony
  • Understanding of Call Detail Records (CDR) & telco billing
  • 3+ years鈥 experience in a Service Desk / Operational role
  • 2+ years鈥 experience working with 3rd聽party vendors and SLA鈥檚
  • Demonstrated experience of telephony and/or network experience is essential
  • Risk and issue management

Desired

  • Knowledge of Samsung processes in all business areas such as Sales, Marketing, Logistics and Customer Services
  • Global or European experience an advantage

EDUCATION:

  • Bachelor's/Master degree in related field or equivalent demonstrable experience

WE OFFER:

  • Ability to work in a hybrid or remote system
  • Contract with employee benefits package
  • Private medical care
  • MuliSport card
  • Group insurance
  • Work in a good atmosphere in a close-knit and ambitious team
  • Ongoing support from supervisors and teammates.
  • Opportunities for growth, clear career path
please apply via: https://ct301b.raton24.pl/pl/kariera
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