Summary馃挵 60 - 90 PLN/h B2B (the salary depends on the work experience)
馃挵 6400 - 10 000 PLN gross UoP
馃搷 Krak贸w
馃捈聽Mid/Senior
You will
- Work as a first-line operations engineer
- Work shifts, including nights, weekends, and holidays
- Handle incoming alarms, and follow聽playbooks聽to resolve issues or聽escalate to 2nd line/partners/ business units (PagerDuty)
- Handle incoming requests聽from our business partners and business units it our ticketing system(s):聽Salesforce/Zendesk, Confluence/Jira聽Incident management including:
- Coordination of major incidents with different teams and stakeholders
- Regular聽incident reviews聽with product owners (post-mortem)
- Facilitating postmortems
- Escalations
- Setting up聽war rooms
- Be working closely with聽product and technical teams聽on support process optimization.
- Be the service expert for one or more technical domains
- Create and improve聽playbooks
- Automation of processes
Must have
- Fluent in English (B2/C1) written and spoken, and great communications skills
- Has a high-level understanding of one of the following domains SMS messaging, IP networks, Mobile signaling, and SaaS services.
- Has computer Science or Telco degree (BSc /MCs)
- Curious and willing to learn new technologies and tools
Our offer
- The budget is聽up to 90聽PLN/h on B2B or 10 000 PLN gross on UoP
- Possibility of attending internal and external training
- Relocation package聽(4500 PLN total value), paid in three installments (1500 PLN per month) in case your permanent presence in the office is mandatory, and you need to relocate from other city.聽聽
- Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Krak贸w) for you and your family; Multisport Benefit card; life insurance
- High standard facilities, kitchen or easy access to聽food courts or restaurants; comfortable location, easy access by聽public transport, parking for bicycles
- Accident and Health disability coverage (Lloyds)
APLIKUJ
