Qualifications:
• BA/BS Degree in Computer Science or Business degree with related work experience.
• 2+ years of Financial Services industry experience (Preferably System Support).
• Excellent Communication Skills.
• Strong analytical and logical thinking skills.
• Proficiency in Microsoft Office applications.
• Self-starter/motivated.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
Nice to have:
• Experience writing technical specifications, preferably at a financial services company.
• ITIL Foundation Certification.
• Experience in using Industry tools like ServiceNow for tracking Incidents and Problems.
Responsibilities:
• Assist in triage of application Incidents. Provide timely updates and feedback to incident originator. Manage inquiry/incident through life cycle of issue.
• Provide Technical support to business areas and clients as needed. Follow Incident Management Procedures using Service Now tool to track the open incident through to closure.
• Work with business areas to define severity of inquiry by understanding the business and client impacts of an issue or event.
• Assist in documenting incident and error handling procedures in the team’s knowledgebase.
• Provide Incident Management support and when needed lead the Incident Management process to ensure timely escalation and communication of issues.
