Project
We are looking for a dynamic, energetic individual to help us on the Network Emulation Solutions (NES) Customer Support organization with excellent RF background, OTA knowledge, and experience in the Conformance / 3GPP / GCF / PTRCB market to complement our team. You will be part of a talented engineers team to rapidly solve customer issues, working closely with R&D teams. Our products will be used for conformance testing, design, development, and manufacture of wireless products.
You will
- Resolve our customers and internal requests as part of the customer support group
- Ensure customer satisfaction by being available and providing outstanding support
- Manage multiple channel communication to manage customer questions
- Improve the quality of our products based on customers & internal inputs
- Coordinate with R&D and marketing to debug customer issues
- Add value to the team by adding RF expertise in 5GNR
Must have
- Previous work experience in customer service or a relevant communicative role
- Knowledge about 5GNR technology
- 3GPP / GCF / PTCRB and conformance knowledge is a plus
- Spanish or any other additional languages are a plus
- The willingness to develop, ability to rapidly learn new technologies and provide technical assessments to customers
- The willingness to provide on-site technical support when required
Our offer
- The minimum budget is 90 PLN/h on B2B or 11 000 PLN on standard work agreement
- Work related to cutting-edge technology
- Chance to gain expertise in wireless protocols
- Competitive salary and benefits package
- Private medical care
- Flexible working hours
- Positive, friendly atmosphere in the workplace, integration events
- Relocation package
