If you want to start or continue your career in an international IT company – here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.
You will have the opportunity to work with world-famous corporations in many domains, such as automotive, IoT, gaming, and intellectual property services.
PROJECT
We have a few different opportunities with various needs and specifics:
Project for a Swedish automotive company – infrastructure monitoring in GCP and tickets resolution
Project for a Swedish software company – we help to resolve OS issues for users all around the world
Support for a Belgium 3D printing services and software company – we are part of their internal support center helping with daily routine
REQUIREMENTS
- At least 2 years of experience in technical support domain
- Experience with operating system installation, configuration, upgrade, and maintenance experience (Linux, Windows)
- Working experience with SQL
- Knowledge and configuration experience in Networking
- Experience with troubleshooting/monitoring utilities
- Understanding of Support methodologies, processes, planning, tools and techniques
- At least Intermediate level of English
RESPONSIBILITIES
- Providing 2nd level technical support services on a 24/7 basis
- Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
- Monitoring of Infrastructure and Integrations to other systems
- Incident and escalation reporting
- Reporting status and progress according to the project and company demands
- Creating and updating support and maintenance related documentation
- Performing all tasks and providing deliverables on a good level of quality
- Reporting status and progress according to the project and company demands
- Maintaining and developing positive relationships with customers and colleagues
