my.cv@andersenlab.com
Tasks:
- Identifying and conducting research based on business needs, project objectives, and the analysis of existing solutions;
- Collecting information about customer needs from various data sources: finding respondents and conducting interviews, conducting stakeholder interviews, performing analytics, including the use of focus tools;
- Proactively tracking key product metrics;
- Forming research plans;
- Generating and testing hypotheses on the website improvement;
- Writing and working with UX documentation: Use Cases, User Stories, and CJM;
- Conducting in-depth interviews and moderated and unmoderated usability studies;
- Working with analytics and user behavior tracking tools;
- Developing competencies with a focus on changes and emerging trends in UX/UI design;
- Working with project teams and interacting with the company's design community.
Must-haves:
- Experience with product design for 3+ years;
- Experience as a UX Researcher for 1+ year;
- Experience in conducting research with users – from recruiting to the presentation of results;
- Confident knowledge of the Figma/Miro/Jira/Confluence collaboration tools;
- Skills with such analytics tools as Google Analytics/Hotjar/Smartlook/Full Story/Tableau;
- Understanding of the User-Centered Design methodology;
- Experience in conducting user testing;
- Excellent communication skills, the ability and willingness to work in a team, the ability to generate ideas and communicate their purpose and meaning to your colleagues;
- Portfolio with descriptions of the cases (UX artifacts) that you had to solve;
- Level of English – Intermediate.