Up to 15000 PLN

ABOUT THE PROJECT
For our Client, a global leader in the online comparison market, whose goal is to simplify decision-making and connect customers with valuable brands, we are looking for a highly motivated Technical Support Engineer to join the growing Technical Support team and be a part of the R&D department.

Tech Stack: AWS, microservices on Docker, Kubernetes and BigData, ticketing tool - Jira
Team: 2 people

B2B contract,
salary: salary: up to 70 PLN/h - 9 hours working day.

Remuneration for on-call:
week: 100 PLN/night
weekend: 200 PLN/day 

RESPONSIBILITIES:

• E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
• On-call rotation: 2 day a week (7PM-9AM) and 1 week/every 3 weeks (during the weekend).
• Managing production Incidents on our websites and internal infrastructure - Identify issues severity and impact from a Technical and business aspects, Own issue till resolution and report progress to relevant stakeholders.
• Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status.
• Reporting - provide company stakeholders with periodic  performance insights reports.
• On-Call readiness during offline-hours supporting priority production Incidents.

REQUIREMENTS:

• 2+ years’ experience in Tier 2-3 technical support roles.
• Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
• Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
• Knowledge in web:  HTML, CSS,JS etc.
• Basic knowledge of troubleshooting performance issues in distributed microservices environment.
• English fluency – A MUST.
• Passion for support and helping others.
• Proven record of working in a highly pressured multi-tasking environment and working independently.

NICE TO HAVE:

• Familiarity with Google Adwords/Analytics.
• Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch).
• Experience with ETL and BI tools such as Tableau.

WHAT WE OFFER: 

• Location: 100% remote.
• Development budget 2000,- pln net/year.
• Financing of Oracle and Microsoft certifications.
• Experienced team with great know-how.
• Medical care, sports card and life insurance.
• Internal technical training (and more).Flat structure, good atmosphere.
• Innovative integration trip programs.