Technical Support Analyst

Polska

5000 - 7000 PLN

Poziom
Regular
Umowa
Umowa o prac─Ö
Wielko┼Ť─ç firmy
100 - 249
Pozostało
Zakończono
Stack technologiczny
Azure:
Regular
AWS:
Regular
css:
Regular
html:
Regular
json:
Regular
gsp:
Regular
sql:
Regular
Miasta
Zdalnie
Opis
BlackSwan Technologies is looking for an enthusiastic, professional, and driven Technical Support Analyst to join our growing team in Poland. Our success is directly related to offering top-tier customer support, and Support Engineer embodies our commitment to excellence. You will have a great opportunity to contribute to building and maintaining our SaaS platform. You will be working alongside our global teams: R&D, Product, Quality, Customer Success and Delivery.

What we are looking for:
  • Previous software support/analysis experience desirable
  • Good Web Application and Database troubleshooting skills
  • Ability to quickly identify and propose workarounds/solutions to issues
  • Taking end to end responsibility and ownership for given tasks
  • Willing to work under pressure with mission critical applications
  • Outstanding skills in communicating with business users (non-technical)
  • Self-sufficiency in troubleshooting and ability to work as part of a team
  • Focus on client satisfaction and problem resolution
  • Effective prioritisation skills and time management
  • Willingness to work outside of standard hours on rotational basis
  • Fluent business English (C1 level)
  • Good knowledge of German advantageous

Technical skills:
  • Knowledge of relational databases and SQL
  • Knowledge AWS/GCP/Azure administration
  • Experience with application monitoring
  • Experience working with JSON, CSS, HTML

We offer:
  • A high-impact role in an incredibly fast-paced growth environment
  • Possibility to work with all the modern technologies, AI, machine learning
  • Opportunity to work with leading global firms in multinational teams
  • A competitive remuneration package and benefits (incl. family private health care scheme)
  • Stable work based on employment contract
  • Remote first work environment
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