🔍 Praca: Front-End Desk (3/346)

Summary
💰 45 - 70 PLN/h B2B (the salary depends on the work experience)
📍 Kraków
💼 Mid/Senior

You will

Work as a first-line operations engineer
Work shifts, including nights, weekends, and holidays
Handle incoming alarms, and follow playbooks to resolve issues or escalate to 2nd line/ partners/ business units (PagerDuty)
Handle incoming requests from our business partners and business units it our ticketing system(s): Salesforce/Zendesk, Confluence/Jira Incident management including:
Coordination of major incidents with different teams and stakeholders
Regular incident reviews with product owners
Facilitating postmortems
Escalations
Setting up war rooms
Be working closely with product and technical teams on support process optimization.
Be the service expert for one or more technical domains
Create and improve playbooks

Must have

Fluent in English (B2/C1) written and spoken, and great communications skills
Has a high-level understanding of one of the following domains SMS messaging, IP networks, Mobile signaling, and SaaS services.
Has computer Science or Telco degree (BSc /MCs)
Curious and willing to learn new technologies and tools

Our offer

The budget is up to 70 PLN/h on B2B
Possibility to attend internal and external training
Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
Referral bonus (2000 PLN total value)
Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
High standard facilities, kitchen or easy access to food courts or restaurants; comfortable location, easy access by public transport, parking for bicycles

Front-End Desk (3/346)