Front-End Desk (3/346)


Do 11200 PLN

Wielko艣膰 firmy
50 - 99
Stack technologiczny
Atlassian Jira:
Mile widziane
Mile widziane
Mile widziane
Mile widziane
馃挵 45 - 70 PLN/h B2B (the salary depends on the work experience)
馃搷 Krak贸w
馃捈 Mid/Senior

You will
  • Work as a first-line operations engineer
  • Work shifts, including nights, weekends, and holidays
  • Handle incoming alarms, and follow playbooks to resolve issues or escalate to 2nd line/ partners/ business units (PagerDuty)
  • Handle incoming requests from our business partners and business units it our ticketing system(s): Salesforce/Zendesk, Confluence/Jira Incident management including:
  • Coordination of major incidents with different teams and stakeholders
  • Regular incident reviews with product owners
  • Facilitating postmortems
  • Escalations
  • Setting up war rooms
  • Be working closely with product and technical teams on support process optimization.
  • Be the service expert for one or more technical domains
  • Create and improve playbooks
Must have
  • Fluent in English (B2/C1) written and spoken, and great communications skills
  • Has a high-level understanding of one of the following domains SMS messaging, IP networks, Mobile signaling, and SaaS services.
  • Has computer Science or Telco degree (BSc /MCs)
  • Curious and willing to learn new technologies and tools
Our offer
  • The budget is聽up to 70聽PLN/h on B2B
  • Possibility to聽attend internal and external training
  • Relocation package聽(4500 PLN total value), paid in three installments (1500 PLN per month)
  • Referral bonus聽(2000 PLN total value)
  • Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Krak贸w) for you and your family; Multisport Benefit card; life insurance
  • High standard facilities, kitchen or easy access to聽food courts or restaurants; comfortable location, easy access by聽public transport, parking for bicycles

Wy艣lij CV
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