Immoqee Sp. z o.o., based in Warsaw, has been in business since 2014. Our goal is to support the sales and customer service processes of our contractors, with whom we build lasting and long-term relationships. We provide comprehensive support services for HR, recruitment and training processes in this area.
We are looking for candidates for a project implemented for our partner:
SAMSUNG SDS - one of the most admired and innovative brands in the world. SAMSUNG SDS inspires and empowers a digital revolution with their cutting edge technologies and always strives for excellence.KEY ACCOUNTABILITIES:
- Help efficiently resolve technical queries for internal customers.
- Gather the required information necessary in order to best handle customer technical issues
- Manage customer expectations regarding estimated response times for issue resolution.
- Resolving the issues through Jira, phone, chat and email communication channels.
- Meet SLAs response and resolution times by partnering with L2 and L3 Support organizations.
- Author knowledge base articles outlining common issues resolution.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with various organisations for strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
SKILLS NEEDED:
- Hybris experience and knowledge will be a significant advantage
- Excellent ability to learn and articulate software-related and technical concepts
- Good debugging skills
- Bachelor’s Degree in Computer Science Engineering (or related technical discipline)
- 2-4 years of relevant experience in L1 technical customer support (ticketing system,
voice and email), with a strong customer interaction experience within e-commerce
platform, Hybris/SAP preferred
- Strong attention to detail when communicating with customers (verbal & written)
- Ability to efficiently interact with multiple organizations
- Passion to be a part of a hardworking and winning team
- Ability to multitask in a fast-paced environment
- Excellent Customer Service Orientation
- Expertise working with SAP Hybris
- Strong documentation skills
- Familiarity with store Front-end and Back-end technologies
- Working knowledge of SQL, Java related technologies
- Cross-functional team experience, excellent configuration and development skills
SUCCESS:
- SAP Hybris hands-on experience
- Excellent ability to learn fast
- Attention to details
- Technical literacy
- Programming in one or more commonly used technologies.
TOOLS:
- Jira & Confluence
- Third-party tool
- SAP Hybris
- AEM
WE OFFER:
- Ability to work in a hybrid or remote system
- Contract with employee benefits package
- Private medical care
- MuliSport card
- Group insurance
- Work in a good atmosphere in a close-knit and ambitious team
- Ongoing support from supervisors and teammates.
- Opportunities for growth, clear career path
