For our client, a company that is one of the leading players in the field of logistics and transportation worldwide we are looking for Unified Communication Engineer.
This company offers a wide range of services including land transport, air, and ocean freight, as well as supply chain management and contract logistics. Based in Poland, this company utilizes a global network to deliver services at the highest level. Through advanced technologies and innovative solutions, it is able to optimize the logistics processes of its clients, ensuring efficiency and cost savings. It is also committed to sustainable development, striving to minimize CO2 emissions and promoting sustainable logistics.
Responsibilities
- Responsibility for the planning, integration, migration, configuration and operation and maintenance of infrastructure services and systems
- Monitoring of utilization and availability in accordance with the agreed SLA's
- System operations and maintenance and system documentation in accordance with compliance requirements as well as quality assurance and development of standards
- Providing 2nd/3rd Level support
- Change management in the UC infrastructure and responsibility for providing change results
- Continuous improvement of the architecture and technology of the service to achieve enhance service quality and usability
- Derive improvement measures in the area of architecture and technology and take responsibility for the implementation
- Promote development and implementation of technical guidelines and standards
Requirements
- At least 2-3 years of hands-on experience with a Microsoft O365 environment focusing on MS Teams and integration with Public Switched Telephony Network (PSTN)
- Experience and understanding of Session Border Controller (SBC) preferably with AudioCodes. Understanding of CUBE configuration as an advantage
- Understanding of SIP protocol (trunking) and VoIP architecture
- Excellent English language skills
Nice to have:
- Microsoft Teams Voice Engineer Certification
- ITIL certification
- Cisco Certification (e.g. CCNP Collaboration, CCNA Collaboration)
- Knowledge about UC environment based on Cisco products
- German or other language skills
- Knowledge or working experience with systems like provisioning tool (for ie. VOSS) and attendant console (for ie. Peter Connects, Anywhere365 Attendant Console)
- Experience from operation of contact center solutions is a plus, especially from Cisco based solutions
We offer
- Attractive salary
- Hybrid work
- Work in a dynamically developing company, which is a global leader in the transport and logistic sector
- Various challenges at work
- Great atmosphere
- Medical healthcare package
- Sport Card
- Life insurance
- Holiday Bonus
- Annual Bonus
- Work-life Balance
Ref. number: 4P202306/23060027
