Project
A Customer Experience Analyst acts as a connector between the organization’s strategy, customer expectations, helping the business to make bold decisions to foster an effortless customer experience. As a Customer Experience Analyst, you will be responsible for managing the customer experience data analysis to drive operational efficiencies, effectiveness, insight, and results.
You will
- Design and implement systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.
- Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, offerings to improve users’ experience.
- Identify customer needs across our products to help the organization make more informed decisions, and designs, deliver more successful outcomes utilizing project management and continuous improvement methodologies.
- Facilitate immediate corrective actions in a timely and effective manner to remedy poor customer experience.
- Produce statistical data and analysis in relation to key internal process performance.
- Fosters a culture of problem-solving with facilitating workshops and training, sharing industry standards
Must have
- Degree in Statistics or Business or related field, or equivalent combination of education and experience
- 3-5 years of business experience with 2-3 years work experience in the Customer Experience field, including CX research, measurements, journey mapping, and business process design
- Strong communication, negotiation, and presentation skills (English)
- Ability to communicate directly with customers with the aim to solve their challenges
- Thorough analytical (qualitative and quantitative) skills; ability to present analysis including customer experience trends and opportunities to the business in writing and verbally
Our offer
- The minimum budget is 70 PLN/h on B2B or 8 700 PLN on a standard work agreement
- Possibility to attend internal and external training
- Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month)
- Referral bonus (2000 PLN total value)
- Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance
- Remote work option
- High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles
