Project
As a聽Senior Service Engineer you will be working closely with our operations teams in Munich, responsible for delivering and supporting mission critical applications and infrastructure of our global enterprise customers.
You will
- Handle Incidents and Changes of 24x7x365 mission-critical infrastructure
- Work with 3rd level teams to聽solve incidents
- Analyze and troubleshot incidents by聽using monitoring tools like Grafana, Kibana, Prometheus. etc.
- Plan and implement changes and change tasks according to聽customer schedules and requirements
- Optimize support procedures
- Maintain technical documents like HowTos, Runbooks, Solutions for internal and external audience
- Hold training and knowhow transfer sessions
- Act in a聽leading role for a聽(small) team of service engineers
Must have
- Computer Science, Software Engineering Degree or equivalent experience
- Minimum of 5 years experience in IT support and service delivery
- Excellent knowledge of聽Linux聽in distributed environments like microservice architectures
- Deep expertise in scripting languages like聽Shell, Python聽or聽Perl. Golang would be great, too.
- Excellent networking know how:聽TCP/IP, DNS, HTTPS
- Good knowledge of cloud services like聽AWS, Azure聽or聽GCE, Openshift as a聽plus
- Experience in monitoring tools like聽Nagios, Prometheus, CloudWatch, Kibana/ELK Stack
- Proficient with聽Confluence, JIRA, and other collaboration tools
- Focused on customer satisfaction
- Strong knowledge of ITSM processes, esp. incident and change management
- Confident handling of ITSM tools, preferably BMC Remedy
- ITIL foundation certifcate
- Team player with strong communication skills
- Willingness to聽work on weekend and / or late shifts
- Fluency in English, German would be nice to聽have
Our offer
- The budget is聽up to聽145 PLN/h on B2B聽or聽18 200聽PLN聽PLN on a聽standard work agreement
- Possibility to聽attend internal and external training
- Relocation package聽(4500 PLN total value), paid in three installments (1500 PLN per month)
- Referral bonus聽(2000 PLN total value)
- Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Krak贸w) for you and your family; Multisport Benefit card; life insurance
- Remote work option
- High standard facilities, kitchen or easy access to聽food-courts or restaurants; comfortable location, easy access by聽public transport, parking for bicycles
